Our Customer FAQ covers everything you need to know about shopping with TCGMarket24.com—from our Worldwide Free Shipping promise to our simple 14‑Day Return policy, secure payment options, product authenticity, and order tracking. Whether you’re new to Pokémon TCG or a seasoned collector, these 30 Q&A will help you find, purchase, and enjoy your booster boxes with total confidence.

General Questions

  1. What is TCGMarket24?
    TCGMarket24.com is your dedicated online store for authentic Pokémon TCG booster boxes, offering everything from vintage reprints to the latest expansions.

  2. Which products do you carry?
    We specialize exclusively in official Pokémon TCG booster boxes: Base Set reprints, Celebrations, Scarlet & Violet, special collections, and more.

  3. Do I need an account to shop?
    No—guests can checkout seamlessly. Creating an account lets you track orders, save addresses, and view past purchases.

  4. What currency do you use?
    All prices are listed in Euro (€) by default.

  5. Do you offer gift cards?
    Currently, we do not offer gift cards.

  6. How can I stay informed about new releases?
    Subscribe to our newsletter or follow us on social media for release alerts, restock updates, and pre‑order windows.

  7. Are there any minimum order requirements?
    No—order as many or as few booster boxes as you like; shipping is free worldwide.

  8. Do you offer bulk or wholesale pricing?
    Yes—orders of 50 + booster boxes qualify for tiered discounts. Contact us at [email protected] for details.

  9. Can I pre‑order upcoming sets?
    Absolutely—pre‑orders open 2–4 weeks before official release. Pre‑order pages display expected ship dates.

  10. How do I contact customer support?
    Email [email protected] or use our live chat (Mon–Fri, 9 AM–6 PM CET).

Shipping

  1. Do you offer free shipping?
    Yes—Worldwide Free Shipping on all orders, no minimum purchase required.

  2. How long does shipping take?
    All orders ship in 7–10 business days, regardless of destination.

  3. Which countries do you ship to?
    We ship to every country and territory worldwide, wherever postal services allow.

  4. Is express shipping available?
    No—at this time we only offer our standard 7–10 business‑day worldwide service.

  5. How will my order be packaged?
    Each booster box is cushioned and boxed to prevent damage, then sealed and labeled for transit.

  6. Can I track my shipment?
    Yes—once your order ships, you’ll receive an email with a tracking link. You can also view status in your account.

Returns & Refunds

  1. What is your return policy?
    We offer a 14‑Day Return period. See our full Return Policy page for details on eligibility and instructions.

  2. How do I initiate a return?
    Follow the steps on our Return Policy page to generate a return authorization. You’ll ship the item back using your own courier.

  3. Can I exchange an item?
    No—we do not offer exchanges. Please place a new order for the correct item once your return is approved.

  4. Who pays for return shipping?
    Returns shipping is paid by the customer.

  5. What condition must returned items be in?
    Booster boxes must be unopened, in original shrink‑wrap and packaging, with all labels intact.

  6. When will I receive my refund?
    Refunds are processed within 14 business days of receiving your return at our warehouse.

  7. How will my refund be issued?
    Refunds are applied back to your original payment method (bank transfer or crypto wallet).

Orders & Payments

  1. What payment methods are accepted?
    We accept bank transfer (SEPA and international) and major cryptocurrencies (e.g., BTC, ETH).

  2. Is checkout secure?
    Yes—our site uses SSL encryption and is PCI‑DSS compliant to protect your data.

  3. Can I cancel or modify my order?
    You may cancel or change an order within 1 hour of placement by emailing support. After that, we cannot guarantee changes.

  4. What if my payment fails?
    Double‑check your bank or wallet details, then retry. For bank transfers, ensure you include the order reference in your payment description.

  5. Do you charge VAT or import duties?
    Prices include EU VAT where applicable. International customers may be responsible for local import duties or taxes.

Product & Authenticity

  1. Are all booster boxes sealed and genuine?
    Yes—every booster box ships sealed in original shrink‑wrap and sourced from authorized distributors.

  2. What should I do if my box arrives damaged?
    Contact support immediately with photos. Even if you miss the return window, we’ll work with you to find a solution.