Privacy Policy

Effective Date: 13.08.2025

1. Introduction

At TCGMarket24.com, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your information.

2. Data Controller

The data controller responsible for your personal data is:

TCGMarket24.com
Owner: Philipp Hornickel
Eichendorffstr. 2a, 57518 Betzdorf, Rheinland-Pfalz, Germany
Email: [email protected]

3. Personal Data We Collect

a. Information You Provide

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (e.g., bank transfer reference, crypto wallet ID)
  • Account login information (if applicable)

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages visited and time spent on site
  • Cookies and similar technologies (see Section 9)

4. Legal Basis for Processing

  • Performance of a contract (e.g., to process your orders)
  • Legal obligation (e.g., tax and accounting records)
  • Consent (e.g., for newsletter subscriptions)
  • Legitimate interest (e.g., website security, fraud prevention)

5. How We Use Your Data

  • Processing and fulfilling your orders
  • Communicating with you about your orders or inquiries
  • Providing customer support
  • Sending transactional or service-related emails
  • Complying with legal obligations
  • Improving website performance and user experience
  • Preventing fraud and ensuring security

6. Data Sharing

We do not sell your personal data. However, we may share your data with trusted third parties for specific purposes:

  • Payment service providers (banks, crypto gateways)
  • Shipping and logistics partners
  • IT and hosting providers
  • Accounting and tax professionals
  • Legal authorities if required by law

All third-party processors are contractually bound to comply with GDPR requirements.

7. International Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as the EU Standard Contractual Clauses.

8. Data Retention

  • Customer account data: Until deletion request or inactivity (max 5 years)
  • Order and payment data: 10 years (for tax/legal compliance)
  • Newsletter subscriptions: Until you unsubscribe

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze website usage. By continuing to use our site, you consent to our use of cookies. For more details, see our Cookie Policy.

10. Your Rights under the GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or outdated data
  • Request deletion of your data (right to be forgotten)
  • Restrict or object to certain processing
  • Receive a copy of your data in a portable format (data portability)
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

11. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. These include SSL encryption, secure servers, and restricted access protocols.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be published on this page with the revised effective date. Continued use of our services constitutes acceptance of the revised policy.

13. Contact

TCGMarket24.com – Data Protection Officer
Eichendorffstr. 2a, 57518 Betzdorf, Rheinland-Pfalz, Germany
📧 [email protected]