Shipping Policy
Effective Date: 13.08.2025
1. Introduction
Thank you for shopping at TCGMarket24.com. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms outlined in this policy. Our shipping practices comply with applicable EU e-commerce regulations to ensure transparency and reliability.
2. Transit Times
We currently ship to the following countries with Free Shipping. Estimated delivery time: 7–14 business days after dispatch:
- Australia: 7-14 business days
- Austria: 7-14 business days
- Belgium: 7-14 business days
- Canada: 7-14 business days
- Denmark: 7-14 business days
- Finland: 7-14 business days
- France: 7-14 business days
- Germany: 7-14 business days
- Greece: 7-14 business days
- Ireland: 7-14 business days
- Italy: 7-14 business days
- Netherlands: 7-14 business days
- New Zealand: 7-14 business days
- Norway: 7-14 business days
- Poland: 7-14 business days
- Spain: 7-14 business days
- Sweden: 7-14 business days
- Portugal: 7-14 business days
- Brasilia: 7-14 business days
- Switzerland: 7-14 business days
- United Kingdom: 7-14 business days
- United States: 7-14 business days
Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, extreme weather, or carrier disruptions.
3.Handling Time
All orders are processed within 2–3 business days. Orders placed on weekends or public holidays are processed the next business day. In case of high order volumes, processing may take longer; we will notify you via email if delays occur.
Total delivery time: 9-17 business days to all destinations.
4. Shipping Costs
We offer Free Standard Shipping to all listed countries. No additional shipping charges will be applied at checkout unless otherwise stated for special services or express options.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment on the carrier’s website.
6. Customs, Duties & Taxes
Orders shipped outside the EU may be subject to customs fees, import duties, and local taxes. These charges are the customer’s responsibility and are not included in the purchase price or shipping cost.
7. Damaged or Lost Packages
If your package is lost or arrives damaged, contact us immediately at [email protected]. We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund. Please also review our Returns & Refunds Policy.
8. Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping details. TCGMarket24.com is not liable for packages delivered to incorrect addresses provided during checkout. If a package is returned to us due to an incorrect address, the customer must cover the cost of re-shipment.
9. Contact Us
If you have questions about our Shipping Policy, please contact us:
TCGMarket24.com – Customer Service
Eichendorffstr. 2a, 57518 Betzdorf, Rheinland-Pfalz, Germany
📧 [email protected]
Open Hours: Monday to Friday, 07:00–23:00 CET (Live Chat & Email)